YG

Yves GANDON

IT Governance & Professional Services Automation Senior Consultant

y.gandon@yahoo.com

Résumé

Expert in Professional Services Automation strategies (PSA) and IT governance (ITPM), my role is to :
- Support sales team
- Assure pre-sales aspect for customer presentations, demonstrations and workshops.
- Answering RFI/RFP
- Participate to c-level meeting

Expériences professionnelles

Senior consultant professional services automation, it portfolio management & enterprise architecture

Changepoint , Boulogne billancourt

De Avril 2009 à Aujourd'hui

Join the Changepoint pre-sales team after the acquisition of Compuware Test Management solution by Microfocus

Expert in IT governance (ITPM) and Professional Services Automation strategies (PSA) based on the two portfolio solutions provided by the company “Changepoint” and “Daptiv”
Business and customer satisfaction oriented with a strong functional and technical knowledge on Changepoint solutions.
Managed the full pre-sales activities working closely with the Account Manager and the Delivery Department
Managed each opportunity as a project
o Listen, understand and answer to meet the customer needs.
o Propose integration of our solution in the existing customer application landscape
o Provide proof of concept
 Answering RFI/RFP
 Support and argue our proposed solutions at multiple customer level with adapted speech
o C-Level (CFO, CTO)
o Department Level Management (IT, Marketing, Sales, R&D)
o Operational level (Project and Product Manager, Consultant)
 Relation with Partner (ispa consulting, Micropole.)
o Continuing relationship with some custom even after transition to Client Manager (ministère de la Défense (DIRISI), ArcelorMittal, Vallourec.)
High level knowledge on ITIL V3 linked to the part of the processes “Service Strategy”, “Service Operation” and “Service Transition” covered by Changepoint

Team leader

COMPUWARE , Boulogne-billancourt

De Juillet 2005 à Mars 2009

Take in charge two existing pre-sales teams.

Managed a team of ten pre-sales consultant on two of the company portfolio solutions
o Test Management solution for distributed environment (QADirector, TestPartner, QALoad)
o Mainframe Application Performance and Test solutions (Abend-Aid, File-Aid, Hiperstation, Strobe, Xpediter)
Manage the “experts” people on both solutions
Manage the previous manager of each team
Manage younger and older persons than me
Maintain team skill according to company objectives.
Define team and personal objectives.
Answer, prioritize and follow all opportunities.
Different level of knowledge on all the solution covered by the team.
Full Management of a complex migration project for “La Banque Postale”.
o Relation with customer
Relation with Compuware product management and R&D department

Technical accounts manager

COMPUWARE , Boulogne-billancourt

De Juillet 2000 à Mars 2005

Entrance to COMPUWARE to create a TAM function for distributed system products.

Closed relation with Compuware Account Managers
Relationship with multiple customer level (CTO, Project Manager, developer)
Complete knowledge of two COMPUWARE product lines
o Application Performance Management solution (Client Vantage, Network Vantage)
o Test Management solution (QADirector, TestPartner, QALoad)
 Technical responsibility of majors French customer
o ANPE
o Goal: Work with customer in order that all Web and Corba applications (Geode) be tested to guarantee the scalability once push on production.
• Interaction with customer Manager of performance department, with Compuware consultant.
• Managed all services proposal (SOW) based on service catalog signed with customer
• Responsible of the customer satisfaction
o Orange – France Telecom
o Goal: Work with customer in order that all non-Web applications be functionally tested before production. Web application was tested with another tools.
• Interact with the customer Manager and Consultants in charge of functional testing
• Link with the Compuware Product Management to influence on product roadmap
o Goal: Follow implementation of Lan and Wan monitoring on all France Telecom DataCenter
• Interact with the customer Consultants in charge of functional testing
• Organize prime-customer meeting with Compuware Product Management
o Bouygues Telecom
o Goal: Work with customer to guarantee usage of functional and performance testing solution
• Follow and help the customer Department charge of Application tests (Velizy)
o Alcatel
o Goal: Work with customer to guarantee usage of performance testing solution
• Follow all test campaign on several customer site (Colombes, Illkirch and Brest)

Project manager

3X INFORMATIQUE

De Octobre 1987 à Septembre 1995

Ingenierie manager

ICOM INFORMATIOUE

Management of section
Technical responsibility for partner solution
Participation in development definition of company products

Formations complémentaires

Ingénieur

Université de Technologie de Compiègne - Informatique

1984 à 1987

USEC : "Junior Enterprise" of the university. I participed to the sales activities of the Junior Enterprise.

Concours Général des Lycés

0000 à Aujourd'hui



Parcours officiels

Production Automatisée – UTC – 1987

Compétences

Professional Services Automation & IT Portfolio Ma
More than 10 year in pre-sales activities.

Centres d'intérêt

  • Private pilot Golf